FAQ
With heartfelt gratitude for your incredible support over the years, we now offer FREE SHIPPING (excluding Wholesale) for all orders of our cool, genius loot anywhere in the continental U.S.
USE CODE "FREESHIPPING"
And FREE gift-wrapping now through Christmas.
Guaranteed. Period.
If at any time you're not pleased with your purchase, simply return it for a full refund.
Delivering the goods
Never question the Integrity of the Execution: We do our best to have all of our clobber and hawkage in stock, and to ship out your order within 24 hours. If we don't, or can't, we'll notify you by email with a completely believable excuse.
Seriously, all U.S. orders ship either USPS First Class, Media Mail, USPS Priority mail, or UPS Ground.
PLEASE NOTE: We offer $10+ (depending on your order) shipping to Alaska and Hawaii. There is a $25 shipping charge on most orders to our favorite north-of-the-border cousins in Canada. All handbooks shipped in the U.S. go out USPS Media Mail.
We ship everywhere
Overseas orders ship USPS International First Class mail, or, UPS Overseas, or, if somewhere really remote and off the beaten path, DHL.
In case of non-delivery overseas
We do not guarantee overseas delivery–if you do not receive your package we will refund the full purchase price of your old's cool loot, minus the shipping costs. If you want us to send your order out a second time, we'll be happy to, but we will re-charge you for the shipping.
Returns are FREE.*
If you're not thrilled with any one of our products, at any time, ever, just send it back to us, and we'll refund 100% of your purchase price (not including original shipping cost) and we'll also pay for the return shipping which we will process within 2 business days after we receive the return.
Just send it back to us, with approval code, to: THE OLD'S COOL COMPANY, 38 Charles Street, Newport, RI 02840
If you need additional assistance, or have any questions about your order or return, you can reach us at: johnnymustard@oldscool.com or call/text us anytime on (401) 572-7090.
*Continental U.S. only. And you must call, text or email us for an approval code BEFORE you return your item, or the return shipping cost will not be refunded.
Discounts
Discounts are one-time and single-use only–they can't be combined with other discounts. Free shipping is continental U.S. only, unless otherwise specified, and does not apply to wholesale orders. $5 off shipping coupon is valid anywhere in the world, except North Korea and Antarctica.
Size matters
All of our UP-i-tees, polos, and rugbys are standard unisex sizes, and fit accordingly. If you normally wear a size medium, order a medium.
All the answers to life, the universe, and everything.
We made the decision early on with The Official Old's Cool Education I, II, III and IV to post the answers to the questions posed therein online – some of the challenges are tricky, and a few questions are almost unanswerable, so we're providing you with everything you need to know below.
Here's the tile breakdown for One Up!
A – 8, B – 3, C – 2, D – 4, E – 9, F – 4, G – 3, H – 4, I – 5, J – 1, K – 2, L – 4, M –4, N – 5, O – 7, P – 3, Q – 1, R – 5, S – 6, T – 6, U – 4, UPPITY – 1, V – 2, W – 3, X – 1, Y – 3, Z – 1
If you lose a tile(s) let us know and we'll send out a new one, free of charge. We want to make sure you keep having fun. And never, never replace with Scrabble tiles!
Wholesale
If you're interesting in stocking our charming originality in your store, click here.
Privacy
We will not sell, rent or abuse any of the personal information you provide us with, either as a subscriber or a customer, and assures you of the security of your credit card information.
When you sign up for our newsletter, we promise not to spam you to death with irrelevant crap—we're only into offering smarty-pants writing worth reading, discounts, and specials.
Legal mumbo jumbo
All content on this site, including the typos and cheek, graphics, logos, images, audio clips, video, data, music, software, and other material is owned or licensed property of Old's Cool Company or its suppliers or licensors (unless otherwise stated), and is protected by copyright, trademark, patent, or other proprietary rights.
Old's Cool, Newport.
We've planted our flag here in this beautiful City by the Sea, which we returned to after a forty year exile, to shouts and cheers!
Seriously, read all about our love affair with Newport, Rhode Island.
Call anytime.
For any questions or comments regarding our Privacy Policy, Return Policy, Delivery, or Terms and Conditions, or if you just want to say hello, don't hesitate to call/text us up on (401) 572-7090, or email us at johnnymustard@oldscoolcompany.com.
Or just stop by our worldwide HQ anytime—38 Charles Street, Newport, RI 02840. Door's always open.
Look good. Have fun. Safety third.
